FULL TIME TELECOMMUNICATOR I and II JOB POSTING

Lycoming County 9-1-1/Communications Center

Municipal Elected Officials Fire/EMS Response Boxcard Form Update 4/30/18

  View our brochure (click here) 

The mission of the Lycoming County Communications Center is to provide a county-wide communications system that permits 9-1-1 access to any individual in need of assistance in Lycoming and Sullivan Counties and the timely dispatch of the appropriate police, fire, and emergency medical services to provide that assistance. This mission if fulfilled with highly skilled and certified Telecommunicators who dispatch appropriate first responders in a timely and professional manner.

Public Safety Officials define an emergency as an instance in which an individual needs immediate assistance.  Examples of emergencies include structure fires, vehicle accidents, medical emergencies, crimes in progress, and many other priority situations.  If you are in doubt as to whether or not a situation is an emergency, dial 9-1-1.

Be prepared to answer the following questions upon speaking with a Telecommunicator.  Answer these questions quickly and to the best of your ability. This will allow the Telecommunicator to obtain the primary information needed to dispatch the incident.

• Where is your emergency?  Address, municipality, intersection?
• What is your Emergency?  Tell me exactly what happened.
• Are there any injuries?  If yes, how many?
• Are there any weapons?  If yes, what is it, where is it, who has it?

Do not disconnect with the Telecommunicator until you are told to do so.  After dispatching the call, Telecommunicators will ask further questions in an attempt to obtain more information in order to obtain as much detail as possible for the police, fire, and emergency medical services personnel responding to the scene.  They will also provide post-dispatch and pre-arrival instructions such as medical assistance, personal safety, and situational safety.

The Lycoming County Communications Center has been proudly serving the residents of Lycoming County since 1976.  Located at the Lysock View Complex in Loyalsock Township, the Center provides a state-of-the-art communications system for Lycoming and Sullivan Counties.  Telecommunicators dispatch 19 Law Enforcement Agencies, 38 Fire Departments, 30 BLS Ambulances, 10 Paramedic (ALS) units, and 52 Emergency Management Agency (EMA) Coordinators.

The Communications Center is staffed 24 hours a day, 365 days a year, answering 9-1-1 and non-emergency calls for Lycoming and Sullivan Counties along with manning the continuous operations of the four primary dispatch frequencies: Lycoming County Police, Williamsport City Police, Lycoming County Fire/EMS, and Sullivan County Fire/EMS.

The Communications Center fields all emergency and non-emergency calls for Lycoming and Sullivan County with a Vesta/Motorola telephone system, inputs information into Computer Information Systems (CIS) computer aided dispatch (CAD) system, and dispatches calls over a repeated multi-channel Motorola radio system via 16 tower sites.  Lycoming County Communications also maintains a fully functional Backup Communications Center off site.